Customer Support

Once you have purchased an ultrasound or MRI system, you need the support of a company that remains focused on your needs. The Esaote North America support team is 100 percent dedicated to your success and helping you protect your investment. After all, no one knows our equipment better than our own technicians and service professionals.

Our technical experts and clinical product specialists will install the system and train your staff to operate it effectively. Our staff has extensive knowledge of equipment and can quickly answer any questions regarding system use to maximize diagnostic performance.

Should you have any problems with your Esaote ultrasound or MRI system, our team of authorized service engineers is ready to help. They understand the technology of our imaging devices and because they are factory-trained, they are uniquely qualified to solve any service issue, large or small rapidly, efficiently and cost-effectively.

FAQ

Q: Who do I call when my system needs service?
A: Contact the Indianapolis based Customer Care Center at 800-428-7378. A customer service representative will handle your request to provide service for your system.

Q: What are your hours of operation
A: Our toll-free customer service line, 800-428-7378, is available 24 hours a day, and is staffed between 8 am and 8 pm EST, Monday through Friday. Calls received outside of normal business hours will be recorded and responded to immediately on the following business day.

Q: How do I request supplies?
A: Call our toll-free customer service lines, 800-428-7378 for ultrasound or 800.927.0708 (press option 2), for MRI supplies, or request more information.

 

Please download the Service coverage brochurePlease download the Service coverage brochure (PDF - 1.6 Mb)

Toll Free Ultrasound and MRI:
800-428-4374

info@esaoteusa.com

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